Frequently Asked Questions

General Program Questions

  • We offer individual and small group basketball training to athletes of all ages and skill levels.

  • We train everyone from first-time players to competitive AAU, middle school, high school, collegiate athletes, and even professionals.

  • Our primary training facility is located at 600 Indiana St, San Francisco, CA. During the months of June and July, all sessions will temporarily be held at Bakar Fitness Center at UCSF Mission Bay, located at 1675 Owens St, San Francisco, CA 94158 — just a short walk from our current location. This temporary move is due to ongoing renovations and improvements at our main facility. Exact session details, directions, and parking information will always be included in your email confirmation after registration.

  • Yes — we offer private 1-on-1 training, small group training, seasonal skills clinics, and summer training camps.

  • Group training helps athletes develop skills in a more game-like basketball environment. Players learn how to compete, communicate, and make decisions during live action while working against athletes of similar age and skill levels.

  • At KHB, development comes before comfort. We believe real growth happens when players are pushed, challenged, and allowed to fail without fear. That’s where confidence is truly built.

    Unlike many team or club environments where mistakes can lead to less opportunity, we create a space where failure is part of the learning process — not something to avoid. Players are taught how to work through struggles, make adjustments, and keep building.

    Our training combines high-level teaching, intentional repetition, detailed feedback, and small group environments that allow every athlete to be seen and coached. Every session is designed to develop not just skill, but understanding, confidence, and resilience. KHB is built for players who want more than reps — they want real development.

Registration & Scheduling

  • You can register directly through our website by selecting the session that best fits your athlete. Registration is also available through the KHB Training App for easy scheduling, session management, and updates.

  • Sessions are first come, first served and spots often fill up quickly, so we recommend registering as early as possible.

  • At this time, we do not offer free trial sessions. Our programs are intentionally structured to provide consistency, progression, and the best overall experience for every athlete in the gym. If you have questions about which training option is the best fit, our team is always happy to help guide you before registering.

  • Yes — we offer both packages and recurring memberships for small group training. We do not currently offer packages or memberships for 1-on-1 training.

  • Yes — any private 1-on-1 session can be turned into a semi-private session.

    If you would like to add additional athletes to a session, please email our team prior to booking or attending so we can help coordinate scheduling and payment.

    Semi-private add-on rates:

    • 1 additional athlete: +$60

    • 2 additional athletes: +$100

    • 3 additional athletes: +$150

    This allows athletes to train with friends or teammates while still receiving a more personalized training experience.

  • At KHB, development comes before comfort. We believe real growth happens when players are pushed, challenged, and allowed to fail without fear. That’s where confidence is truly built.

    Unlike many team or club environments where mistakes can lead to less opportunity, we create a space where failure is part of the learning process — not something to avoid. Players are taught how to work through struggles, make adjustments, and keep building.

    Our training combines high-level teaching, intentional repetition, detailed feedback, and small group environments that allow every athlete to be seen and coached. Every session is designed to develop not just skill, but understanding, confidence, and resilience. KHB is built for players who want more than reps — they want real development.

Waitlists & Availability

  • Many of our sessions fill quickly due to demand. If a session is full, we encourage families to join the waitlist whenever available.

  • Our waitlist is automatic. Once you buy the session credit to join the waitlist, you will be automatically added to the class IF a spot opens up. 

  • No — waitlists do not guarantee placement. 

  • If possible, we recommend registering for another available session while remaining on the waitlist for your preferred time. This helps ensure your athlete still has training opportunities scheduled.

  • You will be automatically added to the session and should receive a confirmation email.

Pricing & Payments

  • Pricing varies based on the type of training session and which coach is available. You can find pricing when booking a session.

  • We accept major payment methods through our online registration system. No cash, no check. 

Training Details

  • Players should bring:

    • Basketball shoes

    • Water bottle

    • Comfortable athletic clothing

    • Positive attitude and effort

  • Session lengths vary by program but typically range from 60-70 mins. 

  • We focus on:

    • Ball handling

    • Shooting

    • Footwork

    • Defense

    • Basketball IQ

    • Confidence

    • Game situations

  • Training groups are generally organized by both age and skill level to create the best possible learning and competitive environment for each athlete. For first-time players, we typically recommend starting with their age group. However, placement can vary depending on a player’s experience, skill level, athletic development, and training goals. Our coaching staff is always happy to help guide athletes into the most appropriate group.

  • Absolutely. We create a supportive environment that encourages growth, confidence, and learning.

  • That’s completely fine. We work with athletes at all stages of development.

  • Consistency matters. Most athletes benefit from training at least 1–3 times per week depending on their goals.

Attendance, Policies & Communication

  • If you cancel at least 24 hours before your scheduled session, your account will receive a training credit that can be used toward a future session. Cancellations made within 24 hours of the session, or missed sessions without notice, will be forfeited. Please refer to our full cancellation policy for additional details.

  • Athletes are expected to arrive on time for all scheduled sessions.

    If an athlete arrives more than 15 minutes late without communication, the session may be considered a no-show and may be forfeited.

    Additional no-show fees may apply depending on the session type and scheduling impact.

    Repeated no-shows or late arrivals may affect future booking privileges.

  • We always encourage athletes to stay home when sick to help protect other athletes and staff.

    Because gym space, coaches, and training spots are reserved in advance, cancellations due to illness still follow our standard cancellation policy.

    • Cancellations made 24+ hours before training may receive a session credit when applicable

    • Late cancellations and no-shows are typically forfeited

    • Repeated last-minute illness cancellations may not qualify for additional credits, makeups, or exceptions.

    We appreciate families communicating as early as possible when an athlete cannot attend.

  • Training spots, coaches, and gym rentals are scheduled ahead of time. Last-minute cancellations prevent other athletes from filling those spots and impact training organization.Our policy helps us keep programs consistent and fair for all families.

  • Training sessions, memberships, and credits are non-transferable unless approved by KHB staff.

  • For safety, insurance, and staffing purposes, only registered athletes may participate in training sessions unless approved by KHB staff in advance.

  • If an athlete is injured or unable to fully participate, please notify coaches before training begins so staff can make appropriate adjustments when possible.

  • Yes — parents are welcome to stay and watch training sessions. We simply ask that spectators remain seated in designated viewing areas or along the benches so athletes and coaches can stay focused during training. For the safety and flow of sessions, we ask that parents and siblings do not enter the court area or use basketballs during training times.

  • Updates are typically sent through email, text, or social media.

  • Families will be notified as soon as possible regarding cancellations or schedule changes.

Camps & Clinics

  • If you cancel at least 24 hours before your scheduled session, your account will receive a training credit that can be used toward a future session. Cancellations made within 24 hours of the session, or missed sessions without notice, will be forfeited. Please refer to our full cancellation policy for additional details.

  • Yes — many camps are designed for all skill levels unless otherwise specified.

Competitive Athlete Questions

  • Absolutely. We help athletes improve the skills, conditioning, and confidence needed for competitive basketball.

  • Yes — specialized skill sessions may be available throughout the year.

  • Yes — mental toughness, confidence, and leadership are important parts of our development approach.